Call Handler

Location: hampshire
Job Type: Permanent

Our client is an established provider of high quality integrated urgent care services in partnership with the NHS. Presently, they have an exciting opportunity to join them as a permanent Call Handler.

As a Call Handler your role is vital as the first point of contact for their patients. A kind and empathetic person, you will be expected to take control and be accountable of the given situation, providing patients with respect and confidence in our clients ability to deliver a great and caring service. As an integral team member, you will efficiently manage patient calls, keeping them informed as to the progress and liaising with your duty team leader as appropriate to ensure a seamless and first-class service is delivered!

Hours:

Evenings and Overnights – Monday to Thursday ranges from 23:59pm – 08:00am/ 15.00pm – 23:00pm

Weekends and Bank Holidays: Overnights.

Key Responsibilities:

  • Book patients into Primary Care Centre appointments
  • Monitor the electronic booking system and liaise with the duty team leader to prioritise workload
  • Deal with enquiries in a helpful, respectful and courteous manner
  • Patient sensitivity and confidentiality is paramount
  • Perform specific duties as required by the duty team leader to ensure efficient systems are in place for the maintenance of all records in accordance with statutory and company procedures
  • Comfort calling of patients in accordance with comfort calling policy
  • Ensure all correspondence matters are efficiently processed
  • Working as a team player to support colleagues as necessary

Skills and Experience:

  • Experience within roles where customer service was paramount is highly desirable
  • Be able to work efficiently, ensuring the appropriate appointments are made within targeted time frames
  • Excellent communication and interpersonal skills
  • Be able to demonstrate great customer service
  • Display sensitivity and empathy with people from different backgrounds and in different situations
  • Ability to work independently and as part of a team
  • Ability to prioritise workload
  • Ability to exercise judgement when dealing with patient enquiries/problems
  • Computer literate with experience of Microsoft office or other databases
  • Good standard of literacy and numeracy

This is an exciting opportunity to join a high calibre partner of the NHS that offer vital integrated urgent care services across the region.

The successful applicant will receive competitive rates of pay, job security and lots of ongoing professional development and training.

To apply for the position please submit your CV to Liam at Connaught Resourcing as soon as possible.

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.

Night senior care worker required in Solihull

Location: west-midlands
Job Type: Permanent

A luxury care home based in Solihull is urgently seeking a senior care worker for 44 hours a week nights.

This wonderful residential care setting has beautiful grounds, sun terraces, fine dining and in-house cinema.

The home takes pride in providing the best service to residents hence having multiple awards including, Health Investor Residential Care Provider of the Year 2020.

The role of senior care worker is responsible for undertaking and making sure residents are kept save and their well-being is maintained.

Writing and overseeing care plans, Medication, running staff meetings, Family updates, DST meetings, Organising family and friends meetings, running residents meeting weekly.

Commitment and reliability is very important to be a successful member of the team. Hours will be 8pm-8am

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.

Day Senior care worker required in Solihull

Location: west-midlands
Job Type: Permanent

A luxury care home based in Solihull is urgently seeking a senior care worker for 44 hours a week days.

This wonderful residential care setting has beautiful grounds, sun terraces, fine dining and in-house cinema.

The home takes pride in providing the best service to residents hence having multiple awards including, Health Investor Residential Care Provider of the Year 2020.

The role of senior care worker is responsible for undertaking and making sure residents are kept save and their well-being is maintained.

Writing and overseeing care plans, Medication, running staff meetings, Family updates, DST meetings, Organising family and friends meetings, running residents meeting weekly.

Commitment and reliability is very important to be a successful member of the team. Hours will be 8am-8pm

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.

NHS 111 Clinical Advisor

Location: somerset
Job Type: Permanent

111 Clinical Advisor (Nurse/Paramedic)

Location: Exeter, Taunton, Plymouth

Salary: Potential to earn £42,000 per annum

Primary healthcare across Devon

  • Are you a Registered Nurse or Paramedic looking for a full or part time job?
  • Are you able to undertake some out of hours working which may include evenings and weekends?
  • Would you like to work in a fast-paced environment using your expert knowledge and skills to provide excellent care to patients through the specialised area of telephone and computer-based triage?

In this role you will be guaranteed the clinical autonomy to deliver safe, effective and patient focused care. You will be making a real difference to patients by utilising your broad clinical knowledge supported by decision support software to undertake telephone triage; assessing patient’s presenting symptoms, advising them on next steps and referring them on to further care when appropriate.

Our client is continuing to expand and add to their Clinical Team across Devon. Their service is 24/7 operating 365 days per year and is primarily a non-emergency service providing advice and guiding to the most appropriate urgent care service based on telephone triage. Being a Clinical Advisor is a demanding yet highly rewarding career where you will be able to consistently make a difference to patients every day. They also offer fantastic support for career progression and personal development as an integral member of their team.

Our client would welcome applications from capable, proactive and experienced registered nurses and paramedics who have excellent communication skills, are calm under pressure and enjoy working within an exciting team environment.

Who We Are Looking For

  • You must be a registered nurse or paramedic
  • At least 2 years’ experience in an Acute or Primary/Community Care setting

Working on NHS 111 is a highly skilled and exciting role that gives you the opportunity to use and develop your assessment skills for a wide variety of patients and clinical presentations.

In addition to an excellent salary our client can offer:

  • Full Clinical Pathways training (if required) leading to a nationally recognised qualification
  • 22 days annual leave plus bank holidays
  • Clear career progression opportunities
  • Access to the company’s EAP which includes counselling support and free financial advice
  • Work only 2 weekends out of 4 on a rolling 4 week rota
  • Variety of rota patterns available from 17.5-40 hours per week

If successful you must be available for 6 to 8 weeks full time pathways training.

Please submit your CV to Liam at Connaught Resourcing.

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.

Senior Care worker required in Leicester

Location: leicestershire
Job Type: Permanent

Connaught Resourcing is looking for a senior care worker for a beautiful care complex based in Leicester.

We are offering day or night shifts.

This fabulous Leicester care home offers exceptional 24 hour care for both individuals and couples and has outstanding facilities and services, all set within our comfortable, supportive care community.

Having a choice of 99 beautiful private apartments that vary from studios through to one and two bedrooms suites all with their own wet room style bathroom and some with kitchenettes ensuring our residents can remain as independent as they wish.

We are currently seeking candidates who are compassionate, kind and hard working.

Offering day shifts 7.45am-8pm and night 7.45pm – 8am 33 or 44 hours a week this would be perfext for candidates who is looking for career progression or someone working towards their level 3.

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.

Nursery worker urgently required

Location: west-midlands
Job Type: Temporary

Connaught Resourcing Ltd is working with various early years settings who require long term and perm level 3 nursery workers.

We are working with nurseries, children centres and nursery schools in the following locations:

* Saltley

* Coventry

* Sutton Coldfield

* Hockley

With numbers growing of young children going into early years settings we require experienced workers, who can either work with ages from 0-5 years old. In order to be considered candidates must have a level 3 in child care or similar.

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.

Care worker required in Milton Keynes

Location: Buckinghamshire
Job Type: Permanent

Connaught Resourcing is exclusively working with a luxury care home who cater for residents with dementia.

This beautiful home is based near Kents Hill and has everything from en-suites, indoor cinema, providing fresh food and breath taking gardens.

We are currently looking for experienced care workers for days shifts (7.45am-8pm/8pm-8am).

Candidates, will have to have worked or understand dementia. We can also offer candidates who are in a current role and want career progression to become a senior.

All candidates considered, will have to be willing to have the vaccination, if they have not had it already.

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.

Care worker required in Clevedon

Location: somerset
Job Type: Permanent

Connaught Resourcing is looking for day care workers for a luxury care home based in Clevedon.

We are currently offering full or part-time nights with a full option offering adequate PPE and regular testing for service users and staff.

We are looking for candidates with strong experience in dementia and has the empathy of working with these clients.

Being one of the top 20 care home in the UK, we have high expectations and can offer career progression and job satisfactory.

This would be a great opportunity for candidates who are looking for stability and working in a premium home.

Due to the current climate candidates will be asked if they are open to have the vaccination.

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.

Care worker required in Birmingham

Location: west-midlands
Job Type: Temporary

Connaught Resourcing is urgently seeking experienced care workers for various homes working with the elderly.

We are working with care homes in Harborne, Yardley and Birmingham centre. All our roles will be long term contracts and flexible.

Candidates will be considered if they have a level 3 in Health and Social care or have a care certificate. If you do not have these and want to be considered we would be happy to provide the opportunity for you to obtain one.

With competitive rates of pay and good hours to suit all we would love to hear from you.

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.

Care worker required in Lichfield

Location: Staffordshire
Job Type: Permanent

Connaught Resorcing ltd is exclusivley working with a luxury care home bassed in Lichfield.

As we are looking for experienced workers, we are willing to offer provide traiining for the right cadidates.

With features including Private penthouse suites, Rooftop garden, Beautifully appointed, Great views, Cinema room, Minibus for excursions, Café, Hair salon, Lots of daily activities. We can offer an environment that is comfortable for staff and residents.

Hours will be full time 8am-8pm.

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.