Untrained Call Handler – 999 / 111
Location: Crawley and Ashford
Pay: £19,737 – 21,142 (depending on pay scale point)
Connaught Resourcing are supporting recruitment with an Ambulance Service based in the Southeast. We would like to hear from candidates who have excellent customer service experience and are interested in joining the Integrated Urgent Care Service either within 999 or NHS 111. Full Pathways training will be provided.
This role is based at site, you must be able to work from either Ashford or Crawley.
The Role
After completing your Pathways training you will be communicating with members of the public to provide an effective and timely communication link with healthcare professionals.
The role is telephone based and your calls will be supported by the NHS Pathways system. Using the system, you with understand the callers needs and refer them on to the most appropriate pathways; this can range from immediate lifesaving instructions to directing the caller to a more suitable service depending on whether you would prefer to work on 999 or 111.
The role is a temporary position for 6 months. There is potential option for the role to go permanent after this period.
The Candidate
In order to qualify for this role, you must meet the following criteria:
- You must have previous experience working and communicating with the public
- Ideally telephone based customer service experience
- A calm, thorough and detailed approach
- Must be available to undertake full time training for a period of 6 weeks
- Must be able to commit to at least 30 hours per week and have flexibility with shift times
You must be available to attend an assessment day on Saturday 4th September.
This is a fantastic opportunity to join the NHS 111 service in a flexible role which gives lots of opportunity for career progression.
If you are interested in finding out more, please submit your CV to Liam Mucklow at Connaught Resourcing as soon as possible.
Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.
