Workforce and Performance Insight Specialist

Workforce and Performance Insight Specialist

37.5 hours per week

£30,000-£35,000 per annum

Our client is a not for profit social enterprise that provides high quality primary healthcare services to people across the East Midlands region.

The organisation in question is currently looking to appoint a Workforce and Performance Insight Specialist to join their NHS 111 team. The purpose of the vacancy is to deliver cultural and transformational change with an emphasis on performance management, business intelligence insight, and continuous service improvement.

The ideal candidate will be educated to degree level, have a strong analytical background, possess an expert knowledge of Excel, the ability to undertake data interrogation, transformation and visualisation and the ability to create, develop, manage and analyse complex data sets.

Key Duties will include:

  • Producing a range of daily, weekly, monthly & quarterly reports
  • Undertaking trend analysis
  • Creating, developing and maintaining a new forecasting and capacity management model designed to manage multiple skillsets

You will need:

Effective and confident communication skills and the ability to influence at all levels

  • Strong commercial awareness, sound judgement and objectivity with a commitment to delivering a high level of internal customer service
  • Significant experience of working as a workforce management professional within a contact centre environment
  • An excellent understanding of Erlang and calculating FTE requirements inside/outside of a workforce management tool

To apply please submit your CV to Liam at Connaught Resourcing in the first instance.

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.

Job Information

Job Reference: LMWFINS1_1568898349
Salary From: £30000
Salary To: £35000
Job Industries: Healthcare
Job Locations: derbyshire
Job Types: Permanent
Job Skills: Contact Centre, Resource Modelling, Workforce Insight, Workforce Management, Workforce Performance, Workforce Planning

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